Terms and Conditions


REMOTE SERVICES
(a) General Services: Prompt PC Solutions will try to diagnosis your technology problem, provide an estimate of suitable service fees (plus applicable taxes), and then supply you with a technology solution over the telephone or via the Internet. In most cases, however, diagnosised issues and support may not be completed because there is a problem with your computer or its composition that is beyond our control.

(b) Software Demand Services: Software requested services may be offered to you by Prompt PC Solutions. If you choose to receive software demanded services, you are choosing to purchase software downloads. In such event, Prompt PC Solutions will transfer you to a third party who will provide you with information about the software and who will collect your payment information. Prompt PC Solutions transfers you, at your approval, to the third party for your satisfaction; however, Prompt PC Solutions does not warrant or make any representation about the services or software provided by the third party. Ask about the third party’s privacy policy as it is different from the privacy policy that applies to Prompt PC Solutions' collection and use of your personal information. Also ask about the service and software warranty applicable to the software download you receive from the third party as that warranty differs from Prompt PC Solutions’ service warranty. 

(c) Your Responsibility: You understand and agree that prior to contacting or allowing Prompt PC Solutions to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Prompt PC Solutions shall not be responsible under any circumstance for any loss or corruption of data and/or software.

SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: PROMPT PC SOLUTIONS RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY PROMPT PC SOLUTIONS.

(b) FORCE: If Prompt PC Solutions ability to render remote services is impaired by you or circumstances beyond the control of Prompt PC Solutions, Prompt PC Solutions may choose not to provide or to discontinue remote services.

(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that Prompt PC Solutions' total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release Prompt PC Solutions from liability for any indirect, incidental, special, or consequential damages. PROMPT PC SOLUTIONS IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

SERVICE WARRANTY
If you are not satisfied with remote services received from Prompt PC Solutions, please call 1 (347) 371-9030 for resolution. We warrant our remote services for 30 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter. If there is a problem with the service provided by Prompt PC Solutions and if you notify us within the warranty period, we will gladly work to fix your problem quickly and at no additional cost.

PAY FOR SUPPORT
(a) Services: Prompt PC Solutions will attempt to diagnose and solve problems over the telephone for an applicable fee. In certain cases, however, this may not be possible because of problems with your computer or its configuration that are beyond our control.

(b) User Responsibility: You understand and agree that before Prompt PC Solutions performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that Prompt PC Solutions shall not be responsible under any circumstance for any loss or corruption of data and/or software.

IN-HOME COMPUTER SERVICE
SCHEDULING

Standard service hours are Monday — Sunday 10 A.M. to 8 P.M. Additional charges may apply for rapid response or service outside of standard hours.

ADDITIONAL SERVICES
These are available only to customers who have already purchased one on-site service and must be one of the following: software installation, software service, memory installation, sound/video card installation, network card installation, modem installation, CD/DVD-RW installation, or CD/DVD-ROM installation.

INSTALLATION AUTHORIZATION
For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the Prompt PC Solutions agent arrives, services will be denied.

RESPONSIBILITY

It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the Prompt PC Solutions agent arrives. Prompt PC Solutions and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.

MINIMUM SYSTEM REQUIREMENTS
(wireless home networking only)

  • At least 10MB free hard disk space and 32 MB RAM on each computer
  • Operating system and/or ISP passwords must be available
  • Microsoft Windows 98 SE operating system or later
  • Operating system discs and key codes must be available
  • All computers and/or peripherals must be in good working order and spyware free
  • Broadband services, if any, must be installed and operational before service, including modem connections. DirecPC™ and DirecWay™ broadband are not covered by Prompt PC Solutions services.
  • For narrowband (dialup) networking, Prompt PC Solutions will connect only to MSN or EarthLink.

ACCESS
The Prompt PC Solutions Agent must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the Prompt PC Solutions Agent determines that these conditions have not been met, services will be denied.

IN-HOME MEDIA SERVICES
ADDITIONAL CHARGES

Installers will provide an estimate to you prior to performing work that requires an additional charge. Additional charges, fees and expenses may apply if your location is outside our installation coverage area. Payments for additional charges: C.O.D. payable by credit card or personal check.

RESPONSIBILITY
Prompt PC Solutions Media installers will not be held responsible for moving any furniture or valuables. Prompt PC Solutions Media installers will not, under any circumstances, move, alter or install electrical outlets. It is recommended to have necessary electrical work performed prior to installation service.

INSTALLATION AUTHORIZATION
Someone at least 18 years of age must be present at all times on the day of installation to approve all work completed.

LABOR ONLY
Installations do not include any parts or accessories (for example, wire, cable, speaker mounts or similar parts), except as specifically set forth on the detail page for the applicable installation service.

LATH & PLASTER
Prompt PC Solutions cannot warrant that installations involving lath and plaster walls will not result in cracks on the wall. Prompt PC Solutions will do everything in our power to eliminate the possibility, but due to the nature of that type of construction, Prompt PC Solutions will not be responsible for any resulting damage to your wall.

EVERY INSTALLATION INCLUDES:

  • A pre-installation survey upon arrival at home.
  • Connection of your newly purchased components in one (1) room, using exposed wire connections.
  • Integration of your newly purchased component(s) into your existing and working system.
  • When audio or video components are installed, we will program the remote controls for those components. Please note that separately purchased remote controls can be programmed with the purchase of 1 of our remote programming offers.
  • Neatly dressed wires and cables using wire ties when necessary.
  • A brief educational demonstration of the newly purchased components which the installer has connected.
  • Cleanup of wire clippings, drywall dust, or any other debris caused by installation.
  • Note regarding wire/cable concealment: Locations that involve inadequate access for standard wall fishing to the wall where the wire is to be hidden, or the wire is to be hidden in a wall that contains insulation, vapor barriers, or any other obstructions, wire may be concealed by installer-provided paintable or matching track molding (which may require a return visit). Installer will finish wall fished cable exit points with a bushing, plate or spackle. We will spackle any area where access holes were created in the walls. The customer shall be responsible for any repainting.
  • A 1-year limited warranty on all labor included with professional installation services. Prompt PC Solutions’ professional installer will correct any material defects in the workmanship of the installation services you purchased if reported to Prompt PC Solutions within 1 year of the date services were completed. This limited warranty does not include any warranty on parts or equipment.

PAY-FOR-SUPPORT AND IN-HOME SERVICE TERMS

SERVICE LIMITATIONS

Prompt PC Solutions and/or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by Prompt PC Solutions and/or its third-party service provider.

FORCE MAJEURE
If Prompt PC Solutions and/or its third-party service provider's ability to render services is impaired by circumstances beyond the control of Prompt PC Solutions and/or its third-party service provider, Prompt PC Solutions and/or its third-party service provider may choose not to provide services.

LIMITATION OF REMEDY
Under no circumstances shall Prompt PC Solutions, and/or its third-party service provider be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by Prompt PC Solutions and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.

Prompt PC Solutions shall not be liable for any failure or delay in performance due to any cause beyond its control. If Prompt PC Solutions’s ability to render services is impaired by your failure to cooperate or circumstances beyond the control Prompt PC Solutions, Prompt PC Solutions may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, Prompt PC Solutions shall not be responsible for repairing any damage or changes made to your residence.

LIMITATION OF LIABILITY & RELEASE
By signing the form on the opposite side of this page, you agree to release and hold harmless Prompt PC Solutions, and/or its third-party service provider from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by Prompt PC Solutions. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.) as a result of Prompt PC Solutions and/or its third-party service provider's agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you. Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release may not apply to you.

CHANGES, CANCELLATIONS AND REFUNDS
To change your order: You must contact Prompt PC Solutions Support at 1 (347) 371-9030.

To cancel your order: You must contact Prompt PC Solutions Support at 1 (347) 371-9030 at least 2 hours prior to the scheduled service. The payment amount will be fully refunded in the manner the purchase was paid.

If you are not satisfied with your service: Call 1 (347) 371-9030 for resolution. We stand behind our Pay-for-Support services for 5 days. We stand behind our In-Home Service for 30 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost.